Elizabeth Crouchet Resume

ELIZABETH S. CROUCHET
710 Shade Tree Drive, Austin, Texas 78748
Home Phone (512) 280-3591
Email: ecrouchet@austin.rr.com
Resume: http://www.swordworks.org/resume

OBJECTIVE: To Work in Computer Web and Information Support.

SUMMARY OF QUALIFICATIONS

5 years of experience in computer customer service and support.
Recent experience as an assistant instructor for XHTML, XML and TCPIP computer classes online over the Internet.
A "customer first" attitude with great customer service and organizational skills.
Experience with password and security issues relating to customer service.
Completed training for Master Certified Internet Webmaster Designer. Certification testing pending. .

TECHNICAL SKILLS

Experienced with Windows 95/98/NT/2000 Operating Systems. Some experience with Linux X-windows/KDE. Familiar with entire MS Office '97 Suite, proficient with MS Word, MS Outlook, MS Outlook Express. Some experienced with Excel and PowerPoint. Proficient with MS Internet Explorer, Netscape Navigator. Familiar with other Internet software. Familiar with (X)HTML and HTMLKit. Familiar with GIMP for Linux, Dreamweaver and Paintshop Pro. Some experience with DHTML, XML, SQL, HomeSite, FrontPage, ASP, Flash and scripting and database support.

RELEVANT EXPERIENCE

Designed, produced and assisted with websites and website maintenance.
Work in computer help desk environments troubleshooting problems related to connectivity and computer functionality involving written and verbal communication with customers in a professional manner.
Experience with trouble shooting simple web pages for internal support and customers.
Produced and edited instructions and procedural documentation for customer service and computer issues for use by customers and personnel on multiple occasions.

RELEVANT WORK HISTORY

Web Master Site Maintenance	PLAN, Inc.	10/01-present
Web Master Site Designer	SCA,Inc., Austin, Tx	07/01-present
Courseware/Instructor Support	LANWrights, Inc., Austin, Texas	11/00-04/01
Customer Support Technician	Illuminati Online, Austin, Texas	04/00-11/00
Customer Support Consultant	PlanView, Inc., Austin, Texas	04/98-01/99
Helpdesk Support Staff	Temple Inland, Austin, Texas	06/97-07/98

EDUCATION

Horticulture

Texas A&M University

College Station, Texas

This page created and maintained by Elizabeth Crouchet, Web Site Designer.   Contact ecrouchet@austin.rr.com Homepage URL: http://www.swordworks.org/resume

Current projects by Elizabeth Crouchet:
*  http://www.swordworks.org/baronial
*  http://www.swordworks.org/yule
*  http://www.swordworks.org/cmass (emerging site)
*  http://www.main.org/plan maintenance site